These Terms and Conditions apply exclusively to individual tuition provided by GeorgieMTutoring. Separate terms apply for masterclasses, workshops, or other group-based services, which will be communicated prior to booking. By engaging with individual tuition, you agree to the terms outlined below.

1. Definitions

For the purposes of this Agreement, the following definitions shall apply:

Client: The individual or entity paying for the tuition service. The Client engages the Tutor to provide tutoring services for the Student.

Tutor: The individual providing tutoring services. The Tutor is an independent contractor engaged by the Client.

Student: The individual receiving tuition from the Tutor.

2. Acceptance of Terms

Please read these Terms and Conditions carefully before using our online tuition services. These Terms govern your access to and use of the online tuition services provided by GeorgieMTutoring.

By accessing or using our online tuition services, you acknowledge that you have read, understood, and agreed to these Terms, and you represent that you are of legal age to enter into a binding contract. If you are accepting these Terms on behalf of a minor, you acknowledge that you are the legal guardian or parent of that minor and accept full responsibility for their compliance with these Terms.

Any changes or modifications to these Terms are not valid unless officially approved in writing.

3. Services Offered

Our online tuition services include the provision of educational content, tutoring, and related services to help students achieve their academic goals. The specific services, pricing, and schedules will be outlined in your initial consultation.

4. Booking, Billing, and Payment Policy

Booking and Availability

By booking a lesson, you agree to the terms laid out in this document. All lesson availability is first-come, first-served. Please consult the calendar in the parent/guardian/student portal for availability. In the event of any issue, you will be contacted as soon as possible.

Payment Terms

Billing and payment are managed by the TutorBird management system. Payment for the first lesson is due immediately upon booking to secure your regular slot. A verified payment method must be maintained in your TutorBird account. Bank/card details will be stored securely for automatic payment through Stripe.

International Payments

All international payments must be made in pound sterling (GBP). Any bank or currency conversion fees must be covered in full by the payee. GeorgieMTutoring must receive the total invoiced amount in sterling with no deductions or shortfalls caused by exchange rate differences or bank processing fees.

Billing Options

When signing up for tuition, you may choose either a weekly or monthly billing cycle.

Weekly Billing (Billed One Week in Advance)

• Invoices are raised and due each Monday for the following week's scheduled lessons.

• A late fee of 10% of the invoice total will be applied on Wednesday if unpaid.

• If payment is not received by Friday 11am, the card on file will be charged, including late fees.

• If payment cannot be collected, all future lessons will be cancelled.

Monthly Billing (Billed Monthly in Advance)

• Invoices are issued and due on the 25th of each month for the upcoming month's scheduled lessons.

• A late fee of 10% of the invoice total will be applied 2 days after the due date.

• If payment is not received by Friday 11am of the week the invoice was issued, the card on file will be charged, including late fees.

• If payment cannot be collected, all future lessons will be cancelled.

Automatic Payments

To avoid late fees, we recommend enabling automatic payments. Payments will be collected automatically when the invoice is issued. You will receive an email notification confirming whether payment was successful. If the first attempt fails, payment will be retried one day after the due date. If payment is still unsuccessful, late fees will be applied. Payment details can be updated at any time via the Parent Portal.

Once an invoice is raised, it must be paid in full. Any credit for lessons cancelled in line with the cancellation policy will be reflected in the next raised invoice.

Credit on Account

• Clients are responsible for managing any credit on their account.

• Credit must be used within the period of tuition and is not automatically deducted.

• Credit can be redeemed by booking an extra lesson, subject to availability.

• Refunds of credit will only be granted in exceptional circumstances and are subject to a 5% administration fee. This applies to client-generated credit only. Credit arising from tutor cancellations is handled separately.

• To avoid losing unused credit, clients should review their account balance regularly and use any credit before ending tuition.

Additional Services and Resources

Lesson fees reflect the time involved in planning, delivering personalised tuition, the provision of written feedback notes following 1:1 sessions, and access to the online resource section during the period of tuition.

Fees cover these core services only. Any additional support outside of lessons (e.g., extra marking or extended review of work) may incur a charge, subject to tutor availability and prior agreement.

Parent/Guardian Meetings can be arranged upon request, subject to availability. Please contact via email to arrange.

Online Resources

All students have access to a library of learning materials through the portal, which may be viewed or downloaded for personal use only. Materials must not be shared or distributed.

Homework Submission

Students are encouraged to track their revision time and upload questions or topics they are struggling with. These submissions will be reviewed during lesson time. Any additional marking or out-of-lesson review may incur a charge, subject to availability and prior agreement. You will always be informed before an invoice is issued for additional services.

Booking Additional Sessions

Additional sessions can be booked by students or parents/guardians via the portal, with at least 24 hours' notice, subject to availability.

5. Absences, Cancellations & Rescheduling

Cancellation Policy

Cancellations should be kept to a minimum to maintain consistency in learning. All cancellations must be made via the Parent/Guardian or Student Portal.

Cancellations with 48+ Hours' Notice

• You may cancel a session up to 48 hours before the lesson start time without penalty.

• Credit will be applied to your account.

Cancellations Within 48 Hours / No-Shows

• Cancellations made within 48 hours of the lesson start time are fully billable.

• A make-up credit may be issued in exceptional circumstances, approved at the tutor's discretion.

• Failure to attend a lesson without notice will be considered a no-show and will be charged in full.

• Repeated cancellations or no-shows may result in your regular time slot being released.

Make-Up Credits

• Valid for 14 days from issue.

• Limited to 2 active credits per student at any one time.

• Make-up credits can only be redeemed against an additional session to your regular weekly schedule.

• Additional slots are bookable via the portal and are subject to tutor availability.

• It is the responsibility of the client/student to use credits before they expire.

Rescheduling Policy

Rescheduling follows the same policy as cancellations:

• 48+ hours' notice: Cancel via the portal and rebook using available time slots.

• Less than 48 hours' notice: Rescheduling is at the tutor's discretion and not guaranteed.

Late Attendance

• If a student is going to be late, please notify the tutor as soon as possible.

• Students arriving more than 5 minutes late will be marked accordingly in the system.

• If a student is 15 minutes late without notice, a reminder will be sent.

• If there is no contact and the student is 30 minutes late, the session may be considered missed and full fees will apply.

• Continued late arrival will be raised with the parent or guardian.

• If the tutor is late, the time will be added to the end of the session where possible, or an alternative arrangement will be made by mutual agreement.

Tutor Absences and Holiday

• Where possible, the tutor will provide a minimum of 48 hours' notice for the cancellation of a scheduled session.

• In the event of illness or unplanned absence, the tutor will contact you as soon as possible. Credit will be provided for missed sessions. Rearrangement is subject to availability.

• Planned holidays or absences will be noted on the calendar and reflected in bookings as soon as possible.

• Unless otherwise notified, lessons will continue throughout school holidays.

6. Technology and Online Platform Policy

• Lessons will be conducted online via Google Meet.

• Parents/guardians/students must ensure their technology is working properly before each session.

• A stable internet connection is necessary for each session.

• Refunds will not be provided due to technological issues on the student's part.

• Other platforms such as Scribble, Google Docs, and Google Slides may be used for distributing and collaborating on work.

7. Confidentiality, Privacy, and Data Policy

Confidentiality of Information

Any information provided about your student or family will be treated as confidential. GeorgieMTutoring is registered with the Information Commissioner's Office (ICO) and complies with UK GDPR and the Data Protection Act 2018.

Data Storage

Information related to your student is stored on a secure section of Google Drive, accessible only to the tutor.

Information Sharing

Information about your student will only be discussed with those named in the initial agreement (namely parents/guardians). Written permission is required to discuss information with any other individual. These permissions can be withdrawn at any time. Confidential information will be shared with relevant authorities if there is a safeguarding concern affecting a student's welfare and/or safety.

Session Recordings

Sessions are recorded for safeguarding purposes and stored securely on Google Drive for three months following the lesson date. These recordings will not be distributed. By engaging with our services, you consent to sessions being recorded on this basis.

Privacy Policy

Our Privacy Policy outlines how we collect, use, and protect your personal information. By using our services, you consent to the practices described in the Privacy Policy, which is available on our website.

8. Safeguarding Policy

GeorgieMTutoring is committed to safeguarding and promoting the welfare of all students. The tutor holds a current enhanced DBS check and undertakes to:

• Maintain up-to-date safeguarding policies and procedures in line with current legislation.

• Implement safer working practices during all online sessions.

• Commit to regular professional development on safeguarding issues.

• Remain alert to signs of abuse and ensure safe interactions at all times.

• Take steps to prevent abuse and maltreatment.

• Respond promptly and appropriately to any safeguarding concern and report to relevant authorities where required.

9. Termination Policy

Either party may terminate the tutoring agreement by providing a minimum of two weeks' written notice via email.

GeorgieMTutoring reserves the right to terminate tutoring services immediately and without notice in the following circumstances:

• Persistent non-payment or failure to maintain a valid payment method on account.

• Repeated or serious breach of the Student or Parent/Guardian Code of Conduct.

• Behaviour that is abusive, threatening, or inappropriate toward the tutor.

• Circumstances that compromise the safeguarding or welfare of any party.

Where termination is initiated by GeorgieMTutoring without fault on the client's part, any pre-paid sessions that have not yet been delivered will be credited or refunded in full.

Where termination follows a breach by the client (including non-payment or conduct), any pre-paid but undelivered sessions will not be automatically refunded. This will be assessed on a case-by-case basis at the tutor's discretion.

Where termination is initiated by the client, this is subject to the existing cancellation policy. A written explanation is appreciated but not required.

Upon termination, the student and client will lose access to the portal, including online resources and billing information. It is the client's responsibility to download any necessary documents prior to termination, as access cannot be restored once the account is closed.

10. Limitation of Liability

To the extent permitted by law, GeorgieMTutoring shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from or in any way related to the use of our services, even if advised of the possibility of such damages.

While the tutor aims to support student progress, no specific academic outcomes are guaranteed and the tutor accepts no liability for academic results.

The tutor accepts no liability for direct or indirect losses, damages, or errors in learning materials.

11. Changes to Terms

We reserve the right to update these Terms at any time. Existing clients will be notified of any material changes via email with a minimum of 14 days' notice. If you do not wish to continue under the amended Terms, you may terminate your agreement without penalty within this notice period. It is the client's responsibility to review these Terms periodically.